Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!cs.utexas.edu!swrinde!ucsd!hub.ucsb.edu!6600bike
From: 6600bike@ucsbuxa.ucsb.edu (Puneet Pasrich)
Newsgroups: comp.sys.mac
Subject: Re: MacProducts
Message-ID: <5173@hub.ucsb.edu>
Date: 9 May 90 02:54:00 GMT
References: <16100@cbnews.ATT.COM>
Sender: news@hub.ucsb.edu
Reply-To: 6600bike@ucsbuxa.ucsb.edu
Lines: 34

From article <16100@cbnews.ATT.COM>, by jbr0@cbnews.ATT.COM (joseph.a.brownlee):
>>Does anyone know about the mail-order company MacProducts in Texas. [...]
> 
> I have oredered memory from them twice with no problem, although the second
> time, it did take about a week longer than originally promised.  I found the
> people I talked to there to be friendly and helpful.  I would be interested
> to hear if others have had the type of trouble the original poster describes.

I have another side of the story....I ordered a MicroTech 300Z color
scanner from them.  I received it late (and it turned out to be one
which had been previously used - extensively).  After using it for
48hrs, I noticed some STRANGE vibrations coming from it.  I played with
it some more....then decided to call up MicroTech tech support.  They
were real patient (and reasonably fast) with me.  They agreed to fix it
up as soon as they got hte RMA.  I tried calling up MacProducts.  Busy.
Busy.  Sheesh! this is an 800 number.  Busy.  "hello".  Customer
support, please.  "Ohh, she's gone home for the day."  It was 11am
(Pacific time) - thatmeans 1pm Texas time.  Well, if that's how you do
business.

I tried to contact that ONE and only person in customer support for
about a week.  No go.  Finally got to her.  It took her one MONTH (Damn,
little snot) to issue the RMA.

I sent the scanner to MicroTech and got it back within a week - fixed.

I'll never deal with MacProducts again.  Not worth the shit they give
you.

--
  ___________________________________________________________
  |Puneet Pasrich  |  Internet:  6600bike@ucsbuxa.ucsb.edu  |
  |Karate Kid      |  Bitnet:    6600bike@ucsbuxa.bitnet    |
  |'Just do it!'   |                                        |