Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!cs.utexas.edu!wuarchive!kuhub.cc.ukans.edu!pfterry
From: pfterry@kuhub.cc.ukans.edu
Newsgroups: comp.sys.mac
Subject: Re: Microsoft Upgrade/Bugfix policy (lack thereof)
Message-ID: <23174.264776a8@kuhub.cc.ukans.edu>
Date: 9 May 90 06:47:20 GMT
References: <1990May8.132419.10582@terminator.cc.umich.edu>
Organization: University of Kansas Academic Computing Services
Lines: 29

In article <1990May8.132419.10582@terminator.cc.umich.edu>, jfmjfm@ruddles.sprl.umich.edu (John F. Mansfield) writes:


> 2. I want to bitch and moan like hell at product support and the upgrade 
> section for not having a clue what is going on.


I would like to add my voice to those who are getting the run around
on this particular bug fix for Word 4. I called the customer support
dept. and ordered the 4.0b upgrade. The representative knew what I was
talking about, but when the disk arrived, it was my old friend (and
IIci hater) Word 4.0a. I'm sure every software company has trouble
managing their upgrade disks, but I have a hard time being sympathetic
when I have proposals and manuscript chapters to complete.

Tomorrow I venture into the jaws of customer support again. I wish
everyone luck.

Fred

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**                              **                                    **
**  Fred Terry			**    A boy can learn a lot from      **
**  Kansas Geological Survey	**    a dog: obedience, loyalty,      **
**  Univ. of Kansas		**    and the importance of turning   **
**  Lawrence, KS  66047		**    around three times before       **
**  pfterry@kuhub.cc.ukans.edu	**    lying down.		      **
**				**				      **
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