Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!cs.utexas.edu!uwm.edu!ogicse!uidaho!hermens
From: hermens@groucho
Newsgroups: comp.sys.mac
Subject: Re: Microsoft Upgrade/Bugfix policy (lack thereof)
Message-ID: <1990May9.171540.8382@groucho>
Date: 9 May 90 17:15:40 GMT
References: <1990May8.132419.10582@terminator.cc.umich.edu> <23174.264776a8@kuhub.cc.ukans.edu>
Reply-To: hermens@ted.cs.uidaho.edu (Leonard Hermens)
Organization: University of Idaho, Moscow
Lines: 16

In article <23174.264776a8@kuhub.cc.ukans.edu> pfterry@kuhub.cc.ukans.edu writes:
>
>I would like to add my voice to those who are getting the run around
>on this particular bug fix for Word 4. I called the customer support
>dept. and ordered the 4.0b upgrade. The representative knew what I was
>talking about, but when the disk arrived, it was my old friend (and
>IIci hater) Word 4.0a. I'm sure every software company has trouble
>managing their upgrade disks, but I have a hard time being sympathetic
>when I have proposals and manuscript chapters to complete.
>
          I got the same disk (4.00A), however, the customer support person
          told me that 4.00A and 4.00B were the *same*.  

          I'd like to hear the real story from a rep at Microsoft...

Leonard