Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!yale!mintaka!bloom-beacon!sorensen
From: sorensen@athena.mit.edu (Alma G. Sorensen)
Newsgroups: comp.sys.mac
Subject: Re: Microsoft Upgrade/Bugfix policy (lack thereof)
Message-ID: <1990May9.212434.4003@athena.mit.edu>
Date: 9 May 90 21:24:34 GMT
References: <1990May8.132419.10582@terminator.cc.umich.edu> <23174.264776a8@kuhub.cc.ukans.edu>
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Organization: Massachusetts Institute of Technology
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In article <23174.264776a8@kuhub.cc.ukans.edu> pfterry@kuhub.cc.ukans.edu writes:
>In article <1990May8.132419.10582@terminator.cc.umich.edu>, jfmjfm@ruddles.sprl.umich.edu (John F. Mansfield) writes:
>
>
>> 2. I want to bitch and moan like hell at product support and the upgrade 
>> section for not having a clue what is going on.
>
>
>I would like to add my voice to those who are getting the run around
>on this particular bug fix for Word 4. I called the customer support
>dept. and ordered the 4.0b upgrade. The representative knew what I was
>talking about, but when the disk arrived, it was my old friend (and
>IIci hater) Word 4.0a. I'm sure every software company has trouble
>managing their upgrade disks, but I have a hard time being sympathetic
>when I have proposals and manuscript chapters to complete.

Me too. "Sure, we'll send out 4.00b right away." What arrives?
4.00A!  Aarrgh!  I appreciate the disk coming quickly, but who
is sending out the wrong disks!?

Greg Sorensen
sorensen@athena.mit.edu