Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!cs.utexas.edu!uunet!vtserf!cohill
From: cohill@vtserf.cc.vt.edu (Andrew M. Cohill)
Newsgroups: comp.lang.c++
Subject: Borland C++ upgrades
Keywords: C++, upgrades, Borland, black holes
Message-ID: <1457@vtserf.cc.vt.edu>
Date: 24 May 90 13:58:33 GMT
Reply-To: cohill@vtserf.cc.vt.edu.UUCP (Andrew M. Cohill)
Distribution: na
Organization: Virgina Tech, Blacksburg, VA
Lines: 24

So less than three months ago I purchased two copies of Borland C,
Professional, at $160 a pop.  Is Borland going to give me a free
upgrade, since it seems you can buy, as a special promotion, the C++
version for $99.

While I like Borland's approach to tool development, they stink at
customer support. Filling out and sending in registration cards for
Borland products is a joke.  In three years of using Borland products I
have never even once received an upgrade notice, information about new
products, or a damn thing.

Microsoft, on the other hand, is religious about keeping customers
informed.  When Word 4.0 (Mac) was late they kept sending out postcards
telling me when they thought it was going to be ready, and kept
apologizing for the delay.  Plust they make it very easy to obtain
upgrades by sending you product releases and order cards.



-- 
|          ...we have to look for routes of power our teachers never       
|              imagined, or were encouraged to avoid.   T. Pynchon          
|Andy Cohill         cohill@vtserf.cc.vt.edu  VPI&SU            
|703/231-7855