Path: utzoo!attcan!uunet!samsung!usc!rutgers!mephisto!gatech!galbp!gisatl!david From: david@gisatl.FIDONET.ORG (David Deitch) Newsgroups: comp.sys.ibm.pc Subject: everex (lack of) service Message-ID: <1114.265CDB67@gisatl.FIDONET.ORG> Date: 25 May 90 04:59:01 GMT Organization: Galaxy Information System (GIS) 1:133/411 Atlanta, Ga Lines: 88 In a message of Kenneth J. Hendrickson (kjh@pollux.usc.edu ) writes: > In February, I bought a Seagate 4096 80M drive that was repackaged > by > Everex. I couldn't get it running at that time because not only was > the > everex documentation skimpy, it was JUST PLAIN WRONG! I had to call > > back the vendor several times to get the correct information. At > that > time, I posted a message saying that the everex documentation was so > bad > that I would never buy another everex product. I have worked with Everex for three years now as a customer and a reseller and had very little problems I could not work out. The documenation and utility software has worked well for me. > Now my disk has crashed. I tried to call everex several times > today, in > order to return it to them and have it fixed or replaced under the > warantee. (It's only 2.5 months old!) Well, I got hung up on. I > got > put on hold indefinitely. When you call, you get one of those > automated > recordings, and you never get to talk to a live person. I NEVER got > > through to a person who could help me. Everex not only has terrible > > documentation, they also have terrible service (actually no service > at > all). I think your case is rare. Whenever I call their tech support, I only go through two automated links to determine I want tech support for what type of product and then I get a person to talk to usually within 5 minutes. I recommend calling late in the afternoon. Often I have called just before 5pm California time and the tech has been willing to stay past office hours to help me. > I recommend that you take your business to other companies, and > avoid > everex. > > I'm not scared of the everex laywers either. You can't sue me for > slander, because everything I have said is true. > > I am sure that several people will post saying that they like everex > > products, or they have not had any problems with everex. My point > in > posting this is to warn you that what happened to me could happen to > > you. I would avoid buying any everex products. > > The vendor that I purchased the disk from has agreed to help me. If > it > wasn't for them, I would never have gotten the disk running in the > first > place, and I wouldn't be able to get it fixed now either. I am sorry you have had a bad experience. For my money Everex has been a reliable company whose products have served me and my clients well. Their tech support has even helped me with problems that resulted from other products not their responsibility. While I don't want this to turn into a success or war story chain, I would like to point out that considering the size of their customer base, an incident like yours is not necessarily representative of their overall service. If every company was boycotted for bad service there would be no business. I even waited three months for Ford to ship a car part they claimed was backordered even though their computers showed it was overstocked! What I recommend is that you write a letter detailing your experience packed full of details to Everex Customer Support Supervisor at 48431 Milmont drive, Freemont Ca. 94538. You might scoff but I know that it would be read and evaluated. David Deitch (GIS) deitch@gisatl.fidonet.org 1:133/411@fidonet -- ----------------------------------------------------------------------------- David Deitch - via FidoNet node 1:133/411 UUCP: galbp!gisatl!david INTERNET: david@gisatl.FIDONET.ORG