Path: utzoo!attcan!uunet!dino!ux1.cso.uiuc.edu!tank!tank.uchicago.edu!xdab
From: xdab@tank.uchicago.edu (David Baird)
Newsgroups: comp.sys.mac
Subject: Microsoft Upgrade goofups
Keywords: Microsoft, Word, Upgrade
Message-ID: <9447@tank.uchicago.edu>
Date: 25 May 90 03:30:29 GMT
Sender: xdab@tank.uchicago.edu
Reply-To: xdab@tank.uchicago.edu (David Baird)
Organization: University of Chicago
Lines: 19

I have been reading a lot of heat directed towards Microsoft regarding
their recent bunged attempts to get version 4.00B of Word out to 
people requesting it. I have to admit that it happened to me. I now
have three (3) brand new copies of Word 4.00A. But the last two were
shipped out by mistake. The customer support person I was dealing with
discovered that this was happening, and reordered each time for me.
I finally received 4.00B on Tuesday. 

Microsoft is a large company, and things go wrong. I found their
response to the problem refreshing. They came back to me, called
me at work, and left messages for me on Compu$erve, that they had a
problem with distribution. FYI, the person I was dealing with was
Ralph Huskey at Microsoft, Compu$erve e-mail address 76701,245. I
think Ralph went out of his way to help me get the product promised,
and showed a lot of customer relations savvy in calling me to inform
me of the problem.

David Baird
University of Chicago