Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!umich!samsung!munnari.oz.au!metro!ipso!appleoz!ksand
From: ksand@appleoz.oz.au (Kent Sandvik)
Newsgroups: comp.sys.mac.programmer
Subject: Re: I give up
Message-ID: <1193@appleoz.oz.au>
Date: 30 May 90 23:29:49 GMT
References: <593.26614be6@waikato.ac.nz> <41406@apple.Apple.COM>
Reply-To: ksand@appleoz.oz.AU (Kent Sandvik)
Organization: Apple
Lines: 29

keith@Apple.COM (Keith Rollin) writes in article <41406@apple.Apple.COM>:
:    In article <593.26614be6@waikato.ac.nz> ccc_ldo@waikato.ac.nz (Lawrence D'Oliveiro, Waikato University) writes:
:    >I tried reporting this to MacDTS, and got a message back telling me
:    >to refer my "problem" to European (!) Developer Tech Support.

:    >So much for trying to be helpful. They can stuff it.
:    
:    I don't know what the reason was for suggesting that you contact your
:    local DTS office. Certainly referring you to Euro.DTS was wrong! I
:    think that whoever responded to your applelink got confused between
:    Austria and Australia.

OK, I have posted on aus.mac that the channel to MACDTS in Australia is
AUSTDTS, i.e.  AUSTDTS@applelink.apple.com.  We are not pretending that
we could keep the same high standard as MACDTS, but each local
subsidiary should handle the first screening of DTS questions, and all
queries we can't handle are sent to MACDTS anyway. 

Anyway, I kind of assume that NZ belongs to our region as well,
especially when we have many New Zealand based registered developers. 
Please send all the DTS stuff to us, and we will provide the service. 

Regards,
Kent

-- 
Kent Sandvik            --  Apple Australia Developer Tech Support
{uunet,mcvax}!munnari!appleoz.oz!ksand, ksand@appleoz.oz.au (OR ksand@apple.com)
AppleLink: AUSTAUX             Disclaimer: "Apple does not sell my opinions"