Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!uwm.edu!bbn.com!nic!helios!corwin!steck
From: steck@corwin.CCS.Northeastern.EDU (paul a. steckler)
Newsgroups: comp.lang.c++
Subject: Re: Borland C++ upgrades
Keywords: C++, upgrades, Borland
Message-ID: <711@corwin.CCS.Northeastern.EDU>
Date: 30 May 90 15:06:46 GMT
References: <1457@vtserf.cc.vt.edu>
Reply-To: steck@corwin.UUCP (paul a. steckler)
Distribution: na
Organization: College of Comp. Sci., Northeastern U.
Lines: 24

In article <1457@vtserf.cc.vt.edu> cohill@vtserf.cc.vt.edu.UUCP (Andrew M. Cohill) writes:
>So less than three months ago I purchased two copies of Borland C,
>Professional, at $160 a pop.  Is Borland going to give me a free
>upgrade, since it seems you can buy, as a special promotion, the C++
>version for $99.
>
>While I like Borland's approach to tool development, they stink at
>customer support. Filling out and sending in registration cards for
>Borland products is a joke.  In three years of using Borland products I
>have never even once received an upgrade notice, information about new
>products, or a damn thing.

When I heard Turbo C++ was available, I called Borland for an upgrade
though I had not received my certificate.  As I explained to them,
I had moved since purchasing Turbo C, and I feared not getting the
upgrade notice.  They were kind enough to fulfill my order based 
solely on my disk serial numbber.  As it turns out, I DID get an
upgrade notice the following day.  Somehow, they had gotten my new
address, albeit with the wrong zip.  How many companies would fulfill an
upgrade on your say-so that you own the product? 

Also, I have received multiple upgrade notices for Pascal 5.5.

-- Paul Steckler     steck@eric.ccs.northeastern.edu