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From: toddal@tybalt.caltech.edu (Todd Allendorf)
Newsgroups: comp.sys.amiga
Subject: Re: Wshell -- Filename Completion?
Message-ID: <1990Jun9.022707.19982@laguna.ccsf.caltech.edu>
Date: 9 Jun 90 02:27:07 GMT
References: <4265@uwm.edu> <3938@milton.acs.washington.edu> <1990Jun5.084738.504@agate.berkeley.edu> <7700@bula.se>
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Organization: California Institute of Technology
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bjornk@bula.se (Bjorn Knutsson) writes:

>In article <1990Jun5.084738.504@agate.berkeley.edu> laba-1ei@e260-3c.berkeley.edu (Joseph Chung) writes:

>>And now... for something completely different... a man with three...*CUT*
>>
>>Help, does Bill Hawes' WSHELL (A wonderfully wonderful product) have
>>file-name completion? (I use it so often on the Suns that I miss it greatly
>>here.)

>Yes, he sure has. And it's the nicest filename completion I've run
>across so far.

>>I heard somewhere that Wshell comes with a executable Fcomp which will
>>accomplish this.  But I haven't been able to find it anywhere.  I have
>>Version 1.05.

>Yes. All registered owners of WShell were notified of the upgrade in
>December '89 I belive. (Since I betatest WShell for Bill, I don't get
>the upgrade notices, so I wouldn't know.)

>Now, why should you be able to find it anywhere? People who own the product
>get the updates from Bill. People who haven't registered should, since
>Bill's support is THE best I've encountered so far. (He even spells my name
>and address correctly.) 

I wouldn't say THE best, for me that goes to Lattice.  I had a rather bad 
experience with WShell and Mr. Hawes' product support.  I bought WShell this 
January as a companion for ARexx and found it to be a nice (but not spectacular)
shell.  I sent in my registration card and a week later I got a notice (post-
marked Jan. 29) that WShell was being updated and I could upgrade for "just"
$10 but if I wanted the manual that would be $20 more.  That $30 total, and 
that's what I paid for it not two weeks earlier!
	I wrote a letter to Mr. Hawes explaining that I bought WShell 1.05 
after 1.2 was already available and that I thought it must have been some sort
of mistake that I got an old version.  I had ordered the package from Lightspeed
and they didn't have it in stock so they had to special order it from Mr. Hawes.
The only explanation that I can think of is that Mr. Hawes was clearing out his 
supply of WShell 1.05 and manuals at the same time he was shipping version 1.2.
	To this date, I have not received any kind of response from Mr. Hawes.
That is not what I call support.  Product support is more than just sending out
update notices.  For me that notice was not a courtesy but a way of milking me
out of $30 more.  
	I intend to keep writing to Mr. Hawes and I hope he will respond since
I would like to have WShell 1.2 but I refuse to shell out an extra $30 for 
something I should have gotten in the first place.

:		Todd Allendorf 			toddal@tybalt.caltech.edu