Path: utzoo!attcan!uunet!van-bc!
From: lphillips@lpami.wimsey.bc.ca (Larry Phillips)
Newsgroups: comp.sys.amiga
Subject: Re: Wshell -- Filename Completion?
Message-ID: <1714@lpami.wimsey.bc.ca>
Date: 8 Jun 90 20:23:47 GMT
Lines: 72
Return-Path: <lpami!lphillips>
To: van-bc!rnews

In <1990Jun9.022707.19982@laguna.ccsf.caltech.edu>, toddal@tybalt.caltech.edu (Todd Allendorf) writes:
>bjornk@bula.se (Bjorn Knutsson) writes:
>
>>In article <1990Jun5.084738.504@agate.berkeley.edu> laba-1ei@e260-3c.berkeley.edu (Joseph Chung) writes:
>
>>>And now... for something completely different... a man with three...*CUT*
>>>
>>>Help, does Bill Hawes' WSHELL (A wonderfully wonderful product) have
>>>file-name completion? (I use it so often on the Suns that I miss it greatly
>>>here.)
>
>>Yes, he sure has. And it's the nicest filename completion I've run
>>across so far.
>
>>>I heard somewhere that Wshell comes with a executable Fcomp which will
>>>accomplish this.  But I haven't been able to find it anywhere.  I have
>>>Version 1.05.
>
>>Yes. All registered owners of WShell were notified of the upgrade in
>>December '89 I belive. (Since I betatest WShell for Bill, I don't get
>>the upgrade notices, so I wouldn't know.)
>
>>Now, why should you be able to find it anywhere? People who own the product
>>get the updates from Bill. People who haven't registered should, since
>>Bill's support is THE best I've encountered so far. (He even spells my name
>>and address correctly.) 
>
> I had a rather bad 
>experience with WShell and Mr. Hawes' product support.  I bought WShell this 
>January as a companion for ARexx and found it to be a nice (but not spectacular)
>shell.  I sent in my registration card and a week later I got a notice (post-
>marked Jan. 29) that WShell was being updated and I could upgrade for "just"
>$10 but if I wanted the manual that would be $20 more.  That $30 total, and 
>that's what I paid for it not two weeks earlier!

You have purchased at the wrong time, and have been caught in the middle. It
happens. 

>	I wrote a letter to Mr. Hawes explaining that I bought WShell 1.05 
>after 1.2 was already available and that I thought it must have been some sort
>of mistake that I got an old version.  I had ordered the package from Lightspeed
>and they didn't have it in stock so they had to special order it from Mr. Hawes.
>The only explanation that I can think of is that Mr. Hawes was clearing out his 
>supply of WShell 1.05 and manuals at the same time he was shipping version 1.2.

Lightspeed may or may not have 'had to order it from Mr.  Hawes', ie.
Lightspeed may have ordered from a distributor, and even if they did, it may
indeed have been before 1.2 was already shipping. Your beef may not be with
Bill at all.

>	To this date, I have not received any kind of response from Mr. Hawes.
>That is not what I call support.  Product support is more than just sending out
>update notices.  For me that notice was not a courtesy but a way of milking me
>out of $30 more.  

Are you sure he received your letter? This does not sound like Bill at all. He
is dedicated to product excellence and support, and is very fair in his
dealings, an observation made from both personal experience and the reports of
others. I will pass your comments along to him via Compuserve, or you can do it
yourself via the Internet by mailing to him at:

   72230.267@compuserve.com

-larry

--
The raytracer of justice recurses slowly, but it renders exceedingly fine.
+-----------------------------------------------------------------------+ 
|   //   Larry Phillips                                                 |
| \X/    lphillips@lpami.wimsey.bc.ca -or- uunet!van-bc!lpami!lphillips |
|        COMPUSERVE: 76703,4322  -or-  76703.4322@compuserve.com        |
+-----------------------------------------------------------------------+