Path: utzoo!attcan!uunet!samsung!munnari.oz.au!metro!cluster!nuts!bhpese.oz.au!fozzy
From: fozzy@bhpese.oz.au (Andrew Steele)
Newsgroups: comp.sys.amiga.tech
Subject: Re: AmigadOS 2.0, RKM's, Devlopers
Message-ID: <1990Jun14.061459.17601@bhpese.oz.au>
Date: 14 Jun 90 06:14:59 GMT
References: <2259@monu1.cc.monash.oz> <11918@cbmvax.commodore.com> <767@teslab.lab.OZ>
Organization: BHP Rod & Bar, Newcastle, Australia
Lines: 45

charles@teslab.lab.OZ (Charles W. Widepy) writes:

>In article <11918@cbmvax.commodore.com> carolyn@cbmvax (Carolyn Scheppner - CATS) writes:
>>In article <2259@monu1.cc.monash.oz> ins778u@vax4.cc.monash.edu.au (mr  c.r. hames) writes:
>>> [about developer support for Australian developers]

>>You'd have to contact your local developer support organization

>This is the crap we, in Australia, have been getting for four years.

>First, we contact Commodore Australia, who do nothing. Then we
>contact Commodore in the U.S. who invariably say to talk to Commodore
>Australia. This apparently is a policy decision from senior
>management, that any developer enquiries have to be referred back to
>Australia.

>There are a hell of a lot of developers in Australia, most of whom
>are fed up with the total lack of support that Commodore is prepared
>to give them!

I'd just like to add another voice to this. 

Commodore Australia are totally incompotent. A close friend of mine is a
ComCare agent, whenever I'm over visiting him I hear a never ending list
of horror stories of problems he has with them. It seems that their
underlying problem is that they are afraid of getting ripped off which I
suppose would be the reason why they appear O.K. on the bottom line to
Commodore in the States.

He does servicing for a number of different brands of equipment and of all
the stuff he fixes he says the parts replacement policy of Commodore Aust.
takes the cake. Unfortunately he does not have net access so I'm only going
on third hand knowledge.  Maybe there are some other ComCare agents out
there who could relate first hand the problem's we down under have had.
With any luck, if enough of the Aust. Amiga Community say something
then those at Commodore US who read this group may pass some of it on
to the people who have some control as to how Commodore Aust. runs.

fozzy

-- 
Andrew Steele                                Computer Services,
ACSnet  : fozzy@bhpese.oz                    BHP Rod & Bar Products Division,
INTERNET: fozzy@bhpese.oz.au                 Newcastle, NSW, Australia.
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