Path: utzoo!attcan!uunet!csinc!jon
From: jon@csinc.UUCP (Jon Barber)
Newsgroups: comp.sys.ibm.pc
Subject: Re: complaint of Everex service
Keywords: service, everex, disk failure
Message-ID: <215@csinc.UUCP>
Date: 14 Jun 90 14:11:43 GMT
References: <1061@fiver.UUCP>
Organization: Control Systems, Inc., St. Paul MN
Lines: 32

In article <1061@fiver.UUCP>, mha@fiver.UUCP (Mike Auria) writes:
> Dear Kenneth Hendrickson:
> 
> Everex manufactures and distributes a wide range of PC  products.  
> Because of our broad product lines, we have recently expanded our 
> technical  support  hours from 6am to 5pm Monday thru  Friday  to 

> [...several paragraphs deleted...]
 
> I  feel  it is somewhat unfair of you to make  such  general  and 
> negative comments about Everex especially since you have given us 
> only one opportunity.  Furthermore, verbally abusing Everex  will 
> not  solve anything.  A better approach would be to call us,  or, 
> should you have problems reaching us by phone, write us a letter.
> 
[...more stuff deleted...]
> 
> Sincerely,
> 
> Everex Technical Support

I have had dealings with the author, Mike Auria, and what he says 
(IMHO) is true. Also true is that the phone system is prone to hangups
and extended holds.

When I did get to speak to a real person, they were both polite and helpful.

Jon

Please note- I am not affiliated in any way, shape or form with Everex
and the opinions expressed are strictly my own (who else would have them?).