Path: utzoo!attcan!uunet!samsung!crackers!m2c!wpi!jdutka
From: jdutka@wpi.wpi.edu (John Dutka)
Newsgroups: comp.sys.amiga
Subject: Excellent Commodore Service
Message-ID: <13744@wpi.wpi.edu>
Date: 28 Jun 90 14:24:12 GMT
Organization: Worcester Polytechnic Institute, Worcester, Mass.
Lines: 19

I really want to comment Commodore on the way their customer relations have
improved in the past year.  A friend bought a Colt PC at a local store
somewhat like Toys 'R Us.  He had quite a few problems with hard drives dying
after only a few minutes to days of use.  He called Commodore and talked to
someone in customer relations.  He got a few answers, but not what he needed,
so he asked to talk to Tech Support.  He talked to someone named Dave
(Haynie?) about the problem, and his questions were answered on the spot, much
to his satisfaction.  He moved to Florida a few weeks later, and just received
a letter of apology from Commodore offering to replace his system with a new
Colt hard drive system.  Needless to say, is is VERY satisfied.  I've also had
this type of help, and it's very encouraging to see this level of support,
when, three or four years ago, this would have been such a chore to get done.
 

--
| husc6!m2c!wpi!jdutka | "Hey, baby - wanna do some HEAT TRANSFER?           |
| jdutka@wpi.wpi.edu   |  Heh, heh, heh!"                                    |
| John Dutka, Jr.      |     -Mechanical Engineers On The Prowl              |
| jdutka%wpi.wpi.edu%mitvma.bitnet __________________________________________|