Path: utzoo!attcan!uunet!nems!ark1!uakari.primate.wisc.edu!zaphod.mps.ohio-state.edu!usc!cs.utexas.edu!texbell!swuts!ucoerp
From: ucoerp@swuts.swbt.com (Robert B. Paster)
Newsgroups: comp.sys.ibm.pc
Subject: GATEWAY 2000
Keywords: GATEWAY
Message-ID: <93@swuts.swbt.com>
Date: 28 Jun 90 12:52:20 GMT
Organization: Southwestern Bell Telephone Company
Lines: 57


Sorry to post this, but my email keeps failing.

In response to post by cbnewsj!fad3 and nosc!marlin!jbjones
asking about Gateway 2000 computers, I purchased a 386SX 
from them in early May of this year. I ordered the standard 
configuration (2Mb RAM,65Mb HD, 3-1/2 fd, 5-1/4 fd, Tatung 
monitor), but upgraded the monitor to a NEC 3D (special offer 
for $100). 

It was delivered two days earlier than they originally said it would
be (just under two weeks). After setting it up using the provided 
documentation, it worked with no problems at all. I will say that 
the documentation provided is pretty good, but doesn't provide all 
the technical detail I would have liked. I was not sent a backup 
battery pack with the original shipment, but when I called and told 
my customer service representative, she said she would send one. I 
received it three days later. 

I have had no problems with the machine for the 6 weeks I've had it,
but I did mess up the memory management configuration set up about 
a week after I got it. I called Technical Support and had to wait
about 30 minutes before I got to talk to a technician, but he was able
to get the problem resolved very quickly. I did call in the early
evening (7:00 P. M.) when they said it is the busiest time for
support.

One other thing I'll mention. On the 30th day after the machine was 
delivered, I saw a Gateway 2000 ad in PC World showing that they
were now including Windows 3.0 with there computers. I called my
customer service rep and asked her if I were able to get a copy as
part of my original purchase. She put me on hold for a short time
and when she came back said they would ship me a copy when they came
in (about the first of July)

Overall, I would highly recommend Gateway 2000 for price, quality, and
support.




I have no affiliation with GATEWAY 2000, other than being a satisfied
customer!!!!!
____________________________________________________________________
				 	  
Bob Paster                                Southwestern Bell Tel. Co.
UUCP - swuts!sw1sed!ucorrbp 		  One Bell Center
UUCP - swuts!ucoerp 			  Room 12-A-02
314-235-2741                     	  St. Louis, Missouri 63101
____________________________________________________________________


-- 
Bob Paster                                One Bell Center
UUCP - swuts!ucoerp                       Room 12-A-02
Southwestern Bell Tel. Co.                St. Louis, Missouri
314-235-2741                              63101-3099