Path: utzoo!attcan!uunet!mailrus!ncar!boulder!stan!number6!kucharsk
From: kucharsk@number6.Solbourne.COM (William Kucharski)
Newsgroups: comp.sys.mac
Subject: Re: Technical Support, 1-900-555-HELP!
Message-ID: <1990Jun28.173951.7132@Solbourne.COM>
Date: 28 Jun 90 17:39:51 GMT
References: <9664.268769e4@amherst.bitnet> <103452@convex.convex.com>
Sender: news@Solbourne.COM
Organization: Solbourne Computer, Inc., Longmont CO
Lines: 21

In article <103452@convex.convex.com> russ@convex.COM (Russell Donnan) writes:
 >I like the idea of the pay-by-usage that you are proposing with your
 >900 number.  The reason I like this idea is that I very rarely use
 >such support, and I don't want to pay for something I'm not using.  In
 >a perfect world, this is exactly the system I would like to have.

Uh, what about the many times I've called tech support at a particular company
and have been put on hold (all our technical support staff are busy; please
hold and the first available support person will answer your call in the order
it was received) for 30 minutes or more.  At $.50-$2.00/minute this adds up
quite quickly.

Add to this the caveat that most companies block 900 numbers from being dialed
from their phone systems, and you've got a problem.


--
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| Internet:   kucharsk@Solbourne.COM	      |	William Kucharski             |
| uucp:	...!{boulder,sun,uunet}!stan!kucharsk |	Solbourne Computer, Inc.      |
= The opinions above are mine alone and NOT those of Solbourne Computer, Inc. =