Path: utzoo!attcan!uunet!wang!bu-tyng!three!cory
From: cory@three.MV.COM (Cory Kempf)
Newsgroups: comp.sys.mac
Subject: Re: Technical Support, 1-900-555-HELP!
Message-ID: <384@three.MV.COM>
Date: 29 Jun 90 01:34:17 GMT
References: <9664.268769e4@amherst.bitnet>
Organization: Three Letter Co. Nashua, NH.
Lines: 30

amherasimchu@amherst.bitnet writes:
>I have a question that we have been debating concerning Technical Support:

>We are looking into making the technical support we offer a package about to be
>released as a 1-900 number.  Instead of charging a flat fee for a year's worth
>of support for the product, the user can call up the 1-900 number anytime they
>need help.

>Any ideas on this?  Want do you think about a 1-900 number for technical
>support?  

Please post the name of the product that this idea will be used for,
so I can save your distributor the expense of returning the product
unpaid.

(To put it a bit more bluntly, I refuse to purchase a product for which
I have to pay for tech support, in addition to the price of the product.
Should I discover that I have accidently purchased such a product, I return
it.)

Consider:  If tech support is a profit center for the company,
what motive does the company have to build a good UI, or write
good documentation?  (Do I need to point out their motives for
not doing this?)

+C
-- 
Cory Kempf				I do speak for the company (sometimes).
Three Letter Company						603 883 2474
email: cory@three.mv.com, harvard!zinn!three!cory