Path: utzoo!attcan!uunet!brunix!doorknob!daf From: daf@cs.brown.edu (David A. Fedor) Newsgroups: comp.sys.mac Subject: Re: Technical Support, 1-900-555-HELP! Message-ID: Date: 29 Jun 90 17:13:57 GMT References: <9664.268769e4@amherst.bitnet> <384@three.MV.COM> Sender: news@brunix.UUCP Organization: Department of Computer Science, Brown University Lines: 34 In-reply-to: cory@three.MV.COM's message of 29 Jun 90 01:34:17 GMT In article <384@three.MV.COM> cory@three.MV.COM (Cory Kempf) writes: >>We are looking into making the technical support we offer a package about >>to be released as a 1-900 number. >Please post the name of the product that this idea will be used for, >so I can save your distributor the expense of returning the product >unpaid. >(To put it a bit more bluntly, I refuse to purchase a product for which >I have to pay for tech support, in addition to the price of the product. >Should I discover that I have accidently purchased such a product, I return >it.) What???? Excuse me? I think one of the basic points of this discussion is that tech support costs money, which has to be reimbursed through the price of the software package. The idea of the 1-900 number is to LOWER the price of the basic package, while being able to charge only the people who actually use the tech support. Tech support people need to be payed! The money had to come from somewhere... we're trying to find a way that people who DON'T need tech support won't have to pay for the people who do. (Very much like communism vs democracy! :-) >+C >-- >Cory Kempf I do speak for the company (sometimes). >Three Letter Company 603 883 2474 >email: cory@three.mv.com, harvard!zinn!three!cory -Dave daf@cs.brown.edu