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From: kehr@felix.UUCP (Shirley Kehr)
Newsgroups: comp.sys.mac
Subject: 900 numbers as support
Message-ID: <147138@felix.UUCP>
Date: 29 Jun 90 14:48:00 GMT
Sender: daemon@felix.UUCP
Reply-To: kehr@felix.UUCP (Shirley Kehr)
Distribution: usa
Organization: FileNet Corp., Costa Mesa, CA
Lines: 27

:We are looking into making the technical support we offer a package about to be
:released as a 1-900 number.  Instead of charging a flat fee for a year's worth
:of support for the product, the user can call up the 1-900 number anytime they
:need help.
:
:Any ideas on this?  Want do you think about a 1-900 number for technical
:support?
:
:Andrei Herasimchuk
:Marketing Director
:Specular Int'l

Would you charge if you couldn't solve their problem? I almost always get
answers like these:

	"Gee, I never heard of this before. Sorry. Have you checked for
	a viris?"

	"Try removing all of your inits"

	"Yeah, that's the way it works. It's not a bug."

In other words, if it worked out that the user could not do what they
wanted to do, would it cost them to find out?

Shirley Kehr
(Note the stuff with colons in front is quoted)