Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!uunet!intercon!news From: amanda@mermaid.intercon.com (Amanda Walker) Newsgroups: comp.sys.mac.comm Subject: Re: NFS on the Mac Message-ID: <26882E2B.2AC7@intercon.com> Date: 27 Jun 90 03:55:23 GMT References: <6692@umd5.umd.edu> <855@mdavcr.UUCP> <268138A0.6F2B@intercon.com> <32354@ut-emx.UUCP> <26867E21.18CE@intercon.com> <8873@goofy.Apple.COM> Sender: usenet@intercon.com (USENET The Magnificent) Reply-To: amanda@mermaid.intercon.com (Amanda Walker) Organization: InterCon Systems Corporation, Herndon, VA Lines: 31 In article <8873@goofy.Apple.COM>, escher@Apple.COM (Michael Crawford) writes: > Guarantees????!!! Accountability????? Well, yeah :-). Preemptive Disclaimer: I'm not InterCon's Legal Eagle, but I do a lot of InterCon's technical support, even when it interferes with other stuff that I'm doing. The following discussion is informal: We offer a money-back guarantee on our software, although we generally request the chance to fix problems before a customer returns the software. We also include a year's worth of unlimited technical support by phone, fax, and email with everything we sell. Granted, most software houses aren't so liberal with support, and disclaim any responsibility for their product. Even so, "shrink-wrap licenses" are at this point not considered to be enforceable by most legal experts, and they very act of selling the software entails making an implicit minimal performance guarantee. It also supplies incentive to a company that is not present to the author of PD software: when PD software breaks, the worst that usually happens is that it gets dragged into the trashcan. If a commercial product breaks, the vendor gets flamed on the net and in Mac magazines, and may even get sued for false advertising or worse. Microsoft seems to be teflon-coated :-), but in general, if your software doesn't work, your company dies in the marketplace. -- Amanda Walker, InterCon Systems Corporation -- The customer isn't always right, but they do get an unnatural amount of slack.