Path: utzoo!attcan!uunet!munnari.oz.au!csource!david
From: david@csource.OZ.AU (david nugent)
Newsgroups: comp.unix.i386
Subject: Re: Interesting ISC Support Policy
Message-ID: <547@csource.OZ.AU>
Date: 30 Jun 90 14:27:51 GMT
References: <106@thor> <493@litle.litle.com> <1990Jun27.221731.7809@bbt.se> <1990Jun28.132734.19603@nstar.uucp>
Organization: Unique Computing Pty Ltd, Melb, Aust.
Lines: 26

In <1990Jun28.132734.19603@nstar.uucp> larry@nstar.uucp (Larry Snyder) writes:

>pgd@bbt.se (P.Garbha) writes:

>>Well, then the trick is obviosly to buy on a "new" company name,
>>or just simply buy it on a new employees name, each time.

>Or say you are someone else when calling in for support.


It doesn't matter - you still have to purchase a support contract.  The
big change came on 15th of May - I was right in the middle of a large
installation at the time and screaming for help.  One week I called (yes,
from Australia :-(), and I got excellent support; the next week I was hit
with "sorry, you need to have a support contract".

On the positive side, when I made my desperation known, they did help out,
but they stated that either we get a support contract, or we go though our
local distributors.  Unfortunately, at the time we had already exhausted
the latter resource.  They couldn't tell us any more than we already
knew.

-- 
_______________________________________________________________________________
 Unique Computing Pty Ltd  Melbourne  Australia  -  Communications Specialists 
        david@csource.oz.au    3:632/348@fidonet    28:4100/1@signet