Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: Lars Poulsen Newsgroups: comp.dcom.telecom Subject: Re: Finland Direct (Some Problems) Message-ID: <9579@accuvax.nwu.edu> Date: 10 Jul 90 16:54:52 GMT Sender: news@accuvax.nwu.edu Organization: Rockwell CMC Lines: 34 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 473, Message 1 of 15 >> ["Finland Direct" from USA:] >>1-800-232-0358 via ATT >> >>1-800-283-4652 via MCI In article <9536@accuvax.nwu.edu> covert@covert.enet.dec. com (John R. Covert) writes: >When I call either of these numbers, I reach a tone _in_Finland_ that >I am not familiar with, but it may simply be a "please wait" tone. I >suspect the problem is with the grade of service provided by the >operators in Finland. The tone is roughly 500ms of 950 Hz, 250ms of >950 Hz, 1.5 sec of 1400 Hz. After a long time of no revenue due to no >answer, AT&T gives up and says "Your call cannot be completed at this >time in the country you are calling." On MCI it eventually times out >to a reorder (120 interruptions per minute). The description of the tone sounds suspiciously like the European reorder signal. It consists of three tones of a rising pitch, somewhat similar to the "Special Information Tones" used by ATT. I would expect the two access numbers to terminate in the same operator position in Helsinki, so this probably indicates a translation problem. Try calling ATT and/or MCI customer service to get them to check it out. They in turn will have a way to get to the Finnish telco operators. On a tangent: I always have problems distinguishing between busy and reorder. How did we end up with the "fast busy" and Europe with the tone triad ? What does CCITT recommend ? Lars Poulsen, SMTS Software Engineer CMC Rockwell lars@CMC.COM