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From: plav@cup.portal.com (Rick M Plavnicky)
Newsgroups: comp.sys.amiga
Subject: Red Death and Motherboards
Message-ID: <31539@cup.portal.com>
Date: 8 Jul 90 16:29:09 GMT
Distribution: usa
Organization: The Portal System (TM)
Lines: 40

I've got a problem, and I'm not exactly sure what I can or should do
about it.  Never been in this situation before.

My Amiga 2000HD has been under my dealer's care since June 20 for
warranty service.  The folks over there informed me six days later the
motherboard required replacement, and one had been ``ordered from
Commodore a couple of days ago.''  Today is July 8th and, to date, I
have heard no further news.  I've been taking some vacation so I
haven't been too insistant with the dealer thus far, but that will
change tomorrow.

I seem to remember in the distant past hearing of people complaining
that getting motherboards out of Commodore was a terrible thing to have
to do, and might take six months or more.  This is either a faulty
memory or no longer true if it isn't, right?

Just what are my rights as Joe Customer?

Can I force the dealer, after some reasonable period of time has gone
by, to replace the machine from his stock?  What's a reasonable period?
Can I get a refund, possibly having American Express to go to bat for
me, then just purchase a replacement?  Can I get Commodore to send the
darned motherboard to my dealer soon?  (And did the dealer _really_
order it in the first place, regardless of what I was told?)  I'd even
drive to West Chester and pick it up myself, sheesh, my dealer and I
are only in New Jersey.

To the folks at Commodore:  Would you like to offer comment or advice
on my situation?  Are you really that backed up with replacement parts
orders as my dealer's story would seem to indicate?  I can email any
particular details that might help things along.

To the net.community:  I'd be interested in hearing any related
stories, good or bad, and their resolution.  What might I expect to
happen in the weeks ahead?

My problem is not worth public discussion so let's keep to email,
please.

/* Rick Plavnicky  ...!sun!cup.portal.com!plav  -or-  plav@cup.portal.com */