Path: utzoo!censor!geac!torsqnt!news-server.csri.toronto.edu!cs.utexas.edu!sdd.hp.com!hplabs!hpda!hpcuhc!hpausla!hparc0!paulg
From: paulg@hparc0.HP.COM (Paul Gillingwater)
Newsgroups: comp.sys.apollo
Subject: Re: Netpower: encourage HP to improve customer services
Message-ID: <1480001@hparc0.HP.COM>
Date: 8 Jul 90 20:54:17 GMT
References: <1990Jul6.015817.23710@metro.ucc.su.OZ.AU>
Organization: HP Australasian Response Centre (Melbourne)
Lines: 26

/ hparc0:comp.sys.apollo / jimr@maths.su.oz.au (Jim Richardson) / 11:58 am  Jul  6, 1990 /
> One of the worst aspects of HP's performance is their failure to take
> advantage of the network.  
 
>       *  HP to set up a public ftp archive containing an index of APRs, 
> 	an index of latest versions of software (not the software itself:-),
> 	and a complete set of patches, say in compressed wbak form. There's
> 	no reason why it couldn't have advertisements for new products too.

Excellent idea...  but let's remember that there are Internet type users
in other countries too, so please plan to allow for Intercon and Europe.
 
>       *  HP to appoint one or more staff as Net Liaison Officers to oversee
> 	and act as contacts for the above services, and to monitor news and
> 	promptly obtain and post responses from the appropriate HP experts.

Again... remember that there are other countries involved in this.  Many
HP customers in Europe don't speak English, but post in their local
language on their local nets.  Of course this is not too much of a
problem in Australia/New Zealand!
> 
> I propose that we get organized and use the power of the network to encourage
> HP to improve things.  If a good fraction of the users who read these
> newsgroups campaign simultaneously, maybe HP will take note and act.

Great idea!