Xref: utzoo comp.sys.apollo:5749 comp.sys.hp:5594
Path: utzoo!attcan!uunet!mcsun!tuvie!mike
From: mike@tuvie (Inst.f.Techn.Informatik)
Newsgroups: comp.sys.apollo,comp.sys.hp
Subject: Re: Netpower: OPEN LETTER to HP, Draft #1
Keywords: HP Apollo customer services Internet
Message-ID: <1674@tuvie>
Date: 11 Jul 90 16:19:17 GMT
References: <1990Jul6.015817.23710@metro.ucc.su.OZ.AU> <1990Jul11.124826.22519@metro.ucc.su.OZ.AU>
Followup-To: comp.sys.apollo
Organization: Technical University of Vienna, AUSTRIA
Lines: 28

In article <1990Jul11.124826.22519@metro.ucc.su.OZ.AU>, jimr@maths.su.oz.au (Jim Richardson) writes:
> [...]
> the modest level of support for which we have contracted.  Moreover, at least
> some of us are reasonably sophisticated system administrators, able to deal
> with most manual-reference questions ourselves, only referring *really* knotty
> questions to HP for advice, and sometimes able to provide solutions that HP has
> not discovered itself.
> 
> !!  I thought the above paragraph was important when I first wrote it, but
> !!  maybe it goes without saying and would be better omitted.
> 
I think we should leave it in. At times, we have been told that Apollos are fine 
and everything works OK and that we are too stupid to install, maintain and use
the system because we have never taken part in the courses HP/Apollo offer.
> !!  What else? We need to make this aspect attractive to HP, and I'm sure using
> !!  the Internet will be *much* more efficient for them in the long run.
> 
It might acually be a major selling point for HP. One reason Suns are so popular is
because you can get information fast and easy. 

				bye,
					mike 
       ____  ____
      /   / / / /   Michael K. Gschwind             mike@vlsivie.at
     /   / / / /    Technical University, Vienna    mike@vlsivie.uucp
     ---/           Voice: (++43).1.58801 8144      e182202@awituw01.bitnet
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