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From: kocks@jessica.stanford.edu (Peter Kocks)
Newsgroups: comp.unix.ultrix
Subject: Dec's QAR system  -- help
Message-ID: <1990Jul6.021436.19659@portia.Stanford.EDU>
Date: 6 Jul 90 02:14:36 GMT
Sender: news@portia.Stanford.EDU (USENET News System)
Organization: Academic Information Resources
Lines: 36

We are a beta test site for some Ultrix software produced by dec.  I
am supposed to be able to use their QAR (Quality Assurance xxxx???)
system by modem, but their system does not recognize my terminal type
(which I don't know either because I am using a fairly basic PC
communications package (PC-TALK) and I don't have the documentation).

Questions:

1) Is there a way to telnet into DEC's QAR system?

2) Is there a way of using dec net to get into the QAR system?

3) Does anybody know of anybody who might know the answers to 1 or 2.
The people at DEC who are in charge of the paper work for this project
are pretty clueless in this regard.



I would like to take this opportunity to FLAME at dec for a very poor
implementation of the QAR system.  I logon to thier machine and it
does not allow me to set my terminal type!!!! It just assumes that if
it cannot figure out what it is, then it must be a LA102(?) (or some
such garbage).  Basically none of the editors work without knowing the
terminal type -- so I cannot even send mail (presuming I knew how to
do that on thier QAR system).  I call up the people who got me
involved in this program and they have no clue!!!


Is the service this bad at all of the big computer manufactures?  


-- Peter Kocks
   kocks@jessica.Stanford.EDU