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From: ritchie@hpdmd48boi.hp.com (David Ritchie)
Newsgroups: comp.dcom.telecom
Subject: Re: Unauthorized Disconnection
Message-ID: <9688@accuvax.nwu.edu>
Date: 13 Jul 90 22:22:41 GMT
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> The last point is do I have any course of action?  I am out
> about $25 due to having to use pay phones and lack of a calling card.
> Who can I complain to?

  You might try calling/writing the regulatory body for the telco in
your state. Of course, you may just be wasting a stamp :^>.

  Another approach that I have used is to talk to a progression of
persons, each of which are higher in authority than the last person I
talked to. Getting names of persons I am talking to when I first start
talking to them also helps in this regard. Keep notes of the
conversation.  Eventually, you will talk to someone with intelligence
and/or who wonders why his/her subordinates could not handle this
problem. I have went up as high as four levels this way, but I have
never not had a problem solved to my satisfaction.


		Dave