Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: John Higdon Newsgroups: comp.dcom.telecom Subject: Re: E911 Experience Message-ID: <9694@accuvax.nwu.edu> Date: 12 Jul 90 18:01:24 GMT Sender: news@accuvax.nwu.edu Reply-To: John Higdon Organization: Green Hills and Cows Lines: 28 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 480, Message 8 of 8 Chris Johnson writes: > Is this how E911 is supposed to work? And why didn't they know my > location right away? I know that the switch is plenty new enough, and > we've had E911 for at least 9 or 10 years here. You are not the first person to have this experience. There was some famous case (I believe in the South) where the operator put the caller through some third degree. She wanted to talk to the person who was having the medical attack and kept insisting even when told that the person was in no way able to talk on the phone. Eventually, the victim died even while the 911 call was in progress. There was some litigation as a result. Calling 911 about once a year for assorted emergencies has resulted in prompt, efficient service. But I have a contingency plan for that day when I get the response that you have described. I will ask the operator for his/her "operator number" and inform the person that I will now hang up and call the agency direct if s/he can't help me. If, after one second, the attitude hasn't rotated 180 degrees, I will do just that. And then when the smoke clears, I will file a formal complaint. John Higdon | P. O. Box 7648 | +1 408 723 1395 john@bovine.ati.com | San Jose, CA 95150 | M o o !