Path: utzoo!utgpu!news-server.csri.toronto.edu!clyde.concordia.ca!uunet!wuarchive!decwrl!hayes.fai.alaska.edu!accuvax.nwu.edu!nucsrl!telecom-request From: ncoast!fmsystm!macy@usenet.ins.cwru.edu Newsgroups: comp.dcom.telecom Subject: Re: Can One Disable Call-Waiting If *70 Doesn't Work? Message-ID: <9746@accuvax.nwu.edu> Date: 16 Jul 90 08:04:52 GMT Sender: news@accuvax.nwu.edu Organization: F M Systems, Inc. Medina, Ohio USA +1 216 723-3000 Lines: 66 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 486, Message 2 of 6 [Writer was trying to find call waiting disable code that my not be the "standard" *70 in that CO....] >>I have also seen recommendations to try '70*' >> '#70' >> '70#' and >> '1170'. While I have no personal knowledge of the writer's phone system, I offer the following comments: If you are in a PBX (or some Centrex configurations) you may not have the call waiting disable feature available as a dial-up code. Many PBX's have the ability to remove the call wait (or camp-on) tone entirely on a line, but not on a per call basis. I do not know who your telephone system vendor is, but a written request stating specifically your need may be best. Be sure to involve your telecom dept., as the follow-up may go through them. (The old name for this feature was "data line security" on many systems.) I have also found some CO's that require the per-call call waiting feature to be specifically enabled by the CO people. Generally, unless the feature is tarriffed, the telco business office people do not know about this functionality (and often don't much care). Perhaps you could try talking politely to a business office supervisor, explaining your problem, and ask if a conference call with a CO supervisor for your office might be possible. This sometimes works. The old adage about honey attracting more flies than vinegar applies when dealing with first and second level telco employees. When a telco supervisor understands you need and sympathizes with you, you are much more likely to get something done. (These are the people who hold the power over the little day to day things that can be so important....) In the GTE North (was GTE Ohio) CO that serves me, several changes to the special services numbering plan occurred when a software upgrade to add Centrex services was installed. Since our local CO serves the 722, 723, 725 office codes (which directly conflict with "standard" service numbering i.e. 72# for call forwarding, etc.) the software type at GTE (in their infinite wisdom ;-) changed the codes that normally start with a seven to start with an eight. (Ugly, IMHO) So there are situations where the numbering plan can be skewed from the "standard". A personal note: GTD-5's ... they had a lot of potential, but GTE never really got around to making them 100% right. Now they seem to be fast becoming the Edsel of CO's ... there is no one ... I repeat no one in this division of GTE who knows how to program one of these right. All the programming types are now in Ft Wayne or elsewhere and heaven forbid any of those people should talk to a lowly member of the public about GTE's all to frequent programming problems. As a contrast, I regularly talk to software types at Ohio Bell, Alltel and United ... they make mistakes, but I can usually get to someone and get them corrected. With GTE it takes threats of PUCO complaints (which I am prepared to do ... I keep logs of all this crap). Macy M. Hallock, Jr. macy@NCoast.ORG uunet!aablue!fmsystm!macy F M Systems, Inc. {uunet|backbone|usenet.ins.cwru.edu}ncoast!fmsystm!macy 150 Highland Drive Voice: +1 216 723-3000 Ext 251 Fax: +1 216 723-3223 Medina, Ohio 44256 USA Cleveland:273-3000 Akron:239-4994 (Dial 251 @ tone)