Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!cs.utexas.edu!samsung!zaphod.mps.ohio-state.edu!sdd.hp.com!decwrl!hayes.fai.alaska.edu!accuvax.nwu.edu!nucsrl!telecom-request From: kabra437@pallas.athenanet.com (Ken Abrams) Newsgroups: comp.dcom.telecom Subject: Re: Annoying Intercept Behavior Message-ID: <9755@accuvax.nwu.edu> Date: 15 Jul 90 21:17:33 GMT Sender: news@accuvax.nwu.edu Reply-To: Ken Abrams Organization: Athenanet, Inc., Springfield, Illinois Lines: 33 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 487, Message 1 of 11 In article <9685@accuvax.nwu.edu> "Jerry B. Altzman" writes: >>The oddity is the way the intercept is implemented. It doesn't take >>place immediately after the last digit - not to mention after the >>exchange, which is possible. Instead, you get two or three normal >>rings and THEN a long, wordy message telling you exactly what you >>should have done. >[complaint deleted...] >>Why would anyone set up intercepts this way? Is it done this way >>elsewhere? "You can please some of the people all the time and all of the people some of the time" ... but when you are the Phone Company, somebody will ALWAYS find something to complain about. I'm not sure exactly what the complaint was since I didn't see it. The whole seven digit number must be dialed because a LOT of people get VERY confused when you interrupt them in the middle of dialing. This varies some depending on the place you are calling from and exactly what kind of invalid number you dialed. Most announcements ring a few times to allow the message to play starting at the beginning instead of "barging in" in the middle. Even digitally recorded messages are usually presented to the network in cycles and wait for the start of the cycle just like mechanical drums. Ken Abrams uunet!pallas!kabra437 Illinois Bell kabra437@athenanet.com Springfield (voice) 217-753-7965