Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uwm.edu!rpi!uupsi!ccavax!merriman
From: merriman@ccavax.camb.com
Newsgroups: comp.software-eng
Subject: Re: Dress code
Message-ID: <28554.26a1ee00@ccavax.camb.com>
Date: 16 Jul 90 20:40:29 GMT
References: <847@meaddata.mead.UUCP> <3440008@hpfelg.HP.COM> <856@meaddata.mead.UUCP>
Distribution: na
Organization: Cambridge Computer Associates, Inc.
Lines: 10

I have a client, a fairly big honcho in his organization, who was having
trouble getting a vendor to fix a computer which was on a service contract.
There was a problem with spare parts, and every time they would call in to
complain a techie would come out and say "sure 'nuff, it needs a new <mumble>.
I'll see if I can get one." Eventually it got to be a real problem and my
client started getting visits from various honchos in the vendor's operation.
Eventually he got tired of the runaround and told the service manager's boss's
boss "I don't want to see any more #^$%#&@ three-piece suits! -- I want to get
my computer fixed!" The vendor's response was to forbid anyone calling on my
client's account to wear a three-piece suit.