Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sdd.hp.com!decwrl!bacchus.pa.dec.com!granite.pa.dec.com!mwm From: mwm@raven.pa.dec.com (Mike (Real Amigas have keyboard garages) Meyer) Newsgroups: comp.sys.amiga Subject: Re: Helpful 2.0 Advice (was Re: A3000 Shipping) Message-ID: Date: 13 Jul 90 19:37:55 GMT References: <534@beguine.UUCP> <13139@cbmvax.commodore.com> <4970@milton.u.washington.edu> <13163@cbmvax.commodore.com> <155@tots.UUCP> <1990Jul13.005746.27391@cunixf.cc.columbia.edu> Sender: news@wrl.dec.com (News) Organization: Missionaria Phonibalonica Lines: 43 In-Reply-To: es1@cunixb.cc.columbia.edu's message of 13 Jul 90 00:57:46 GMT In article <1990Jul13.005746.27391@cunixf.cc.columbia.edu> es1@cunixb.cc.columbia.edu (Ethan Solomita) writes: In article <155@tots.UUCP> tep@tots.Logicon.COM (Tom Perrine) writes: >Please tell Word Perfect! I called their technical support number >yesterday (7/12) and got the same "we'll port when we get a released >2.0", and that "WP is not guaranteed to run on 2.0, even with >non-proportional fonts" (they knew that proportional fonts were sure >death). > >Since WP *usually* has excellent support, maybe you know something >about WP that they don't? :-) WORDPERFECT DOES RUN UNDER 2.0! It just does. It's obvious to me that WP is taking a quite legitimate CYA stand. Right now, WP runs on 2.0 - at least under the two configurations mentioned here (and probably a slew of others). However, that doesn't mean that it'll run on all configurations, or that the set of configurations it runs on will be the same with a release 2.0. Given that, it would be foolish for them to guarantee WP on 2.0 as it stands - they could well wind up chasing problems that were OS bugs, and not WP bugs. Likewise, releasing a "port" is probably premature - especially because everybody still has the option of running 1.3. If they have excellent support, I would expect them to offer free (or near-free) upgrades to registered users who have problems with the old version on 2.0. Supporting users on pre-release versions of the next OS isn't excellent; it's more like suicidal. Unless those users are running beta test versions of WP, anyway. Suggestion for all problems with applications software on 2.0: Talk to the vendor, to verify that 1) you've got the latest version of the software and 2) they've know about the problem so they can test for it later. After you get 2.0 in ROM, see if the problem is still there, and if so call them back about an upgrade.