Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!samsung!rex!rouge!CASTORCA@EA.USL.EDU
From: castorca@EA.USL.EDU (Christian Castor)
Newsgroups: comp.sys.amiga
Subject: Re: warrenty repair
Message-ID: <00939E9F.CF967840@EA.USL.EDU>
Date: 19 Jul 90 20:51:19 GMT
References: <7890@lynx.UUCP>,<26037@usc.edu>
Sender: anon@rouge.usl.edu
Reply-To: castorca@EA.USL.EDU (Christian Castor)
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Organization: Univ. of Southwestern Louisiana
Lines: 29

In article <26037@usc.edu>, papa@pollux.usc.edu (Marco Papa) writes:
>In article <7890@lynx.UUCP> vik@lynx.UUCP (Vikram Sohal) writes:
>>  On a closing note, have any of you had similar problems with Commodore
>>dealers? how about mail order houses?

Yes, I did have (and still have) that problem with my dealer. He refused
to give me a copy of the new Janus software (for the bridgeboard). He
told me that since I didn't got the bridgeboard from him, I should get
the update from my original dealer, not from him.

>Harry Copperman clearly stated that they are going to de-certify
>any dealer that resells to mail order houses.  If you buy CBM hardware
>from mail order you might NOT have the same recourse that you would have
>if you'd bought from a regular dealer (including possibly the warranty).

Yes, I did buy the brigdgeboard mail order, and yes, I agree with Commodore's
policy about supporting local dealers. The problem is that I did buy the 
bridgeboard (summer '88) long before that policy existed.

What do I do?

Never buy *ANYTHING* again from my local dealer. Period.

-Chris

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