Path: utzoo!attcan!uunet!zephyr.ens.tek.com!uw-beaver!mit-eddie!snorkelwacker!usc!zaphod.mps.ohio-state.edu!sdd.hp.com!hplabs!hpcc01!hpcuhb!hpindda!danh
From: danh@hpindda.HP.COM (Dan Herington)
Newsgroups: comp.sys.hp
Subject: Re: Netpower: encourage HP to improve customer services
Message-ID: <4310127@hpindda.HP.COM>
Date: 17 Jul 90 01:11:56 GMT
References: <1990Jul6.015817.23710@metro.ucc.su.OZ.AU>
Organization: HP Information Networks, Cupertino, CA
Lines: 33

Just so you won't think nobody at HP is listening ...

This string seems to be aimed mostly at Apollo, but many of the comments
ring true about "traditional" HP as well.  In defense of HP though, there
are reasons why they don't use the internet.

I am currently in the process of investigating ways of providing electronic
support for HP's Network Management Dev. Kit.  My first suggestion was to
start a notes group - I used notes quite a bit when I was in the lab.  What
I didn't realize is that the support I was getting was unsupported.  I
found out that since much of the internet is privately and/or publically
funded for non-profit purposes, it is absolutely NOT kosher to support a
commercial product using the internet.  Any of the questions that get
answered here are being answered by the individuals without the support of
HP - hence the obligatory "disclaimer."

Anyway, we are now looking at using CompuServe.  Any comments?  Would you
be willing to use CompuServe to submit questions/problems for a
programmatic product?  Is there anything that you would need that
CompuServe doesn't provide?

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                               Dan Herington
                             Technical Support
                   HP OpenView Network Management Server

HP Cupertino Networks Division                      danh@hpindda.cup.hp.com
19420 Homestead Rd. (43LK)                          Dan HERINGTON/HP6600/UM
Cupertino, CA 95014                                          (408) 447-2849
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