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From: nmiller@mstr.hgc.edu (norman miller)
Newsgroups: comp.sys.ibm.pc
Subject: How good is mail-order service?
Message-ID: <524@mstr.hgc.edu>
Date: 16 Jul 90 13:30:38 GMT
Sender: news@mstr.hgc.edu
Reply-To: nmiller@mstr.hgc.edu (norman miller)
Distribution: usa
Organization: The Hartford Graduate Center, Hartford CT.
Lines: 12

Although I've always had terrific service from outfits such as JDR, Jameco,
Compu-Add, etc., I expect that with an upcoming purchase of a 386 I'll need
even more help.  Hence this query:

What are the track records of Gateway, Zeos, Dell, Northgate, Tri-Star (espe-
cially the latter) in servicing their machines?  How quickly are defective
parts replaced?  How much of a hassle is involved in getting on-site service?
How knowledgeable and helpful are the tech staffs?

I'll be happy to summarize those replies that reach me by mail.

Thanks, NM