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From: yjkim@milton.u.washington.edu (Yong Kim)
Newsgroups: comp.sys.ibm.pc.hardware
Subject: Yet, another experince with Gateway
Keywords: Gateway 2000 Service
Message-ID: <5224@milton.u.washington.edu>
Date: 18 Jul 90 09:43:41 GMT
Distribution: na
Organization: University of Washington, Seattle
Lines: 14

I have another second for Gateway 2000.  My machine (bought in late May)
has been having a problem "General Write Error". I did not have enough
time to pin down the problem, but two weeks ago, I finally decided
that enough is enough.  I called their  tech support number (toll-free!
think about the horror story about a user who spent $50 for the question
on Win 3.0!).  Although I was put on hold for half an hour, I finally
got through and explained all experiments I made.  The tech support
person (Mr. Thrift) promised me to ship one new harddisk (faster one).
It came to my place after 4 days.  Now I am happy with my machine and
their service.  Today,  I got an invoice saying that if I do not return
the damaged hard disk,  I will be liable.  It looks like a threat, but
I really appreciate their reminding people of the deal.  I believe
their business system is well organized.  Of course, I am not affiliated
with the company.  Just one of happy customers.