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From: hansm@duteca8.tudelft.nl (Hans Mulder)
Newsgroups: comp.sys.mac
Subject: Upgrade Policies in general (MicroSoft particularly)
Message-ID: <989@duteca.UUCP>
Date: 16 Jul 90 15:10:50 GMT
Sender: news@duteca
Reply-To: hansm@duteca8.tudelft.nl (Hans Mulder)
Organization: Delft University of Technology, Dept. of Electrical Engineering
Lines: 28


Since I switched to system 6.0.4 MS Excel (v. 1.0) stopped working.
I called microsoft and was told that the solution to my problem was an 
upgrade to version 2.2.

However,
	1) I am (was) happy with version 1.0,
	2) an upgrade to v 2.2 cost ~ Hfl 700 (= ~ $ 370) in Holland

My question now is:
	1. who is to blame that v. 1.0 doesn't work anymore
	   - MicroSoft (according to me)
	   - Apple
	   - Me (according to the microsoft salesman)
	2. If it is MicroSoft, is this as a breach of contract?
           Can I demand them to fix my v. 1.0? 

There must be more people who ran into this problem. What did you do
buy another spreadsheet (WingZ?).

In general I don't mind paying for added functionality if I need it, 
I don't like paying for bugs, and I definitely don't like being forced
to pay for bugs.

Any comments, flames, tips, etc. welcome.

Hans Mulder
hansm@duteca.tudelft.nl