Path: utzoo!attcan!uunet!cs.utexas.edu!yale!bunker!hcap!hnews!203!11!Vixen
From: Vixen@f11.n203.z1.fidonet.org (Vixen)
Newsgroups: misc.handicap
Subject: Re: SOMETHING REALLY SILLY
Message-ID: <12801@bunker.UUCP>
Date: 17 Jul 90 19:37:07 GMT
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Index Number: 9198

Hi Cliff,

Well, I agree with you about the futility of complaining to people
who have no power to change that which brings about the complaint.

However, I would point out though, say in the case of the "sign in
that pharmacy", if you complain to the cashier who tells you "this
aisle is closed" when it has a sign clearly stating that that aisle
is "Open AT ALL TIMES to handicapped persons", the cashier if
unable to act on the "complaint" does have the capacity to bring
such an incident to the store manager of supervisor.

I would not automatically become "hostile" in such a situation (and
did not) but there is, in my opinion, nothing wrong with bringing
to the attention of the cashier because she is the person "then and
there", but it is really something you would be more "assertive"
with the manager or supervisor about.

Also, I don't see this as "complaining", I see this as being
assertive and having the fortitude to confront something that "is
not right."

Afterall, if they do not wish to have or honour such a policy for
handicapped persons, then they sure as heck shouldn't have a sign
up for all to see that says they  do.

Oh in in the NETmail you sent me, you said you could figure out
what the FM system was but weren't sure what I mean't by VID
(talking about my hearing loss.) I think I can clear that up for
you, the initials weren't VID, but rather ALD, meaning "Assistive
Listening Device". It is a unit that clips to my belt and has a
microphone pinned to me and and earphone.

You take care!

Keepin' the faith!

.                          Vixen

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