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From: irv@happym.wa.com (Irving Wolfe)
Newsgroups: comp.dcom.telecom
Subject: Re: Customers Have Long Memories
Message-ID: <10074@accuvax.nwu.edu>
Date: 24 Jul 90 18:52:12 GMT
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X-Telecom-Digest: Volume 10, Issue 512, Message 10 of 11


In <10003@accuvax.nwu.edu> telecom@eecs.nwu.edu (TELECOM Moderator)
writes:

>Are customers today still that loyal? Something tells me most of them
>are, if you put out a real effort to show you care about quality
>telecom service, and are responsive to their needs.

Of course they are.  That's why AT&T still has the lion's share of the
nation's long distance business.  We all remember being treated with
courtesy and respect -- like human beings rather than "consumers" --
and we all remember phone that you could throw hard against the floor
with no ill effect.  We also remember phone service that stayed up
when the power was down, quick and easy connections, etc., etc.


Irving Wolfe    Happy Man Corp.   irv@happym.wa.com    206/463-9399 ext.101
SOLID VALUE, the investment letter for Benj. Graham's intelligent investors
Information (not sample) free: email patty@happym.wa.com with US mail addr.