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From: tneff@bfmny0.bfm.com (Tom Neff)
Newsgroups: comp.dcom.telecom
Subject: Re: E911 Service: Data From The Horse's Mouth
Message-ID: <10075@accuvax.nwu.edu>
Date: 24 Jul 90 07:34:06 GMT
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X-Telecom-Digest: Volume 10, Issue 512, Message 11 of 11


In article <9963@accuvax.nwu.edu> optilink!cramer@uunet.uu.net
(Clayton Cramer) writes:

>1. The information comes out of the phone company data base, and may
>not be 100% accurate.

>2. You may be calling from a different phone number than your own.
>(Example: you return home to find evidence of a burglary, and go to
>the neighbor's house to request police assistance).

>3. You may have moved, and it takes a few days for the information to
>make it into the 911 data base.

Nevertheless, it's dehumanizing and a waste of time making the
distraught caller recite everything from scratch when there's already
information up on the screen.

If the above three possibilities are a worry, why can't the operator
simply say,

   "OK, I see you calling from 1471 Elmhurst Drive on the 2nd floor.
    Is that correct?"

   "Yes"

   "Is that where the (accident etc) is?"

   "No it's on the fourth floor, I just ran downstairs to the neighbor's"

   "OK we have a unit on the way, stay near the phone"