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From: apple!well.sf.ca.us!well!droid@uunet.uu.net (Marty Brenneis)
Newsgroups: comp.dcom.telecom
Subject: Re: E911 Service: Data From The Horse's Mouth
Message-ID: <10146@accuvax.nwu.edu>
Date: 26 Jul 90 11:46:04 GMT
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X-Telecom-Digest: Volume 10, Issue 518, Message 3 of 9


tneff@bfmny0.bfm.com (Tom Neff) writes:

>Nevertheless, it's dehumanizing and a waste of time making the
>distraught caller recite everything from scratch when there's already
>information up on the screen.

>If the above three possibilities are a worry, why can't the operator
>simply say,

>   "OK, I see you calling from 1471 Elmhurst Drive on the 2nd floor.
>    Is that correct?"

>   "Yes"

>   "Is that where the (accident etc) is?"

>   "No it's on the fourth floor, I just ran downstairs to the neighbor's"

This is a common problem that I've had experience with.  I work in a
hospital as an aide, part of my job is to move patients from place to
place. i.e. ER to Xray. I've seen people say, "Are you Mr. Jones?" to
a patient wh looks up and says, "Yes." They then wheel him off to
Surgery and find that they have Mr. Thompson who can't hear very well.

In all forms of contact most prople in our business will ask you for
your name, or other information and not prompt you with any other
information.  You may be someone who says "Yes" to anything to speed
it up.


droid