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From: asuvax!gtephx!mothra!bakerj@ncar.ucar.edu (Jon Baker)
Newsgroups: comp.dcom.telecom
Subject: Re: Customers Have Long Memories
Message-ID: <10160@accuvax.nwu.edu>
Date: 26 Jul 90 16:41:01 GMT
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X-Telecom-Digest: Volume 10, Issue 519, Message 7 of 13


In article <10003@accuvax.nwu.edu>, telecom@eecs.nwu.edu (TELECOM
Moderator) writes:

> Are customers today still that loyal? Something tells me most of them
> are, if you put out a real effort to show you care about quality
> telecom service, and are responsive to their needs.

I think so.  Suffice to say I'm not enamored with boxes with little
pictures of bells on them, and Mr. Higdon shuns boxes with blue ovals.
It all depends on the customer's personal prior experiences.