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From: terry@helios.ucsc.edu (Terry Ricketts)
Newsgroups: comp.sys.amiga
Subject: Re: warrenty repair
Keywords: A500, Warrenty Repair
Message-ID: <5300@darkstar.ucsc.edu>
Date: 20 Jul 90 03:58:36 GMT
References: <7890@lynx.UUCP>
Sender: usenet@darkstar.ucsc.edu
Reply-To: terry@helios.ucsc.edu (Terry Ricketts)
Distribution: na
Organization: UCO/Lick Observatory, Santa Cruz
Lines: 25

In article <7890@lynx.UUCP> vik@lynx.UUCP (Vikram Sohal) writes:
>Recently I took my A500 to "HT Electronics" a local "authorized" dealer 
>here in the San Jose area to get it fixed under warrenty.  
  ( most of complaint deleted )

>  An interesting side note, as I was arguing with the dealer, a Commodore 
>employee listened in and took my side, the dealer seemed to ignore him, even
>when the employee offered the dealer a 1-800 number to call to get a 
>clarification of policy. I have already filed a dealer complaint with 
>Commodore and will hopefully see some kind of action against these guys.
>
    I find the reaction you got very strange. I have found them to be extremely
helpful & have gone out of their way to offor me service even on equipment I 
did not buy there. They have been so helpful and knowlegeable that I drive
30 miles (and past 2 other C= dealers) to visit them. You eithor caught them
at a bad moment or they have been swamped with customer's repairs. For the
past several months they have been selling Amigas awfully fast. I am always 
amazed to see the number of boxes on their floor ready for pickup each time I go
in.


| Terry Ricketts			|  Internet: terry@helios.ucsc.edu
| Senior Electronics Engineer		|  	     loel@helios.ucsc.edu
| Lick Observatory Electronics Lab	|  Phone:    408-459-2110
| University of Calif, Santa Cruz 	|