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From: aaronf@hpfcbig.SDE.HP.COM (Aaron Friesen)
Newsgroups: comp.sys.amiga
Subject: Re: warrenty repair
Message-ID: <7100002@hpfcbig.SDE.HP.COM>
Date: 23 Jul 90 16:21:57 GMT
References: <7890@lynx.UUCP>
Organization: HP SESD, Fort Collins, CO
Lines: 22

This is a direct response regarding the support/service offered at
HT Electronics in Sunnyvale, CA.  (I recently moved from the area.)
Generally speaking, I have been very happy with the service offered
at HT.  In my opinion, they are the best Amiga dealer in the Bay Area.

Unfortunately, they do employ one or two BOZO people.  What I would
suggest is that you give them a second chance.  Talk with the manager
and explain what you have explained to us:  "I did not buy the computer
from you, but I have been an excellent customer, purchasing $X worth
of software and peripherals."  Also, tell the manager the name of
the BOZO that gave you the lousy treatment.  If you have bought a
computer or large peripheral from them, they also have a "preferred
customer" deal that gives you a discount on software (where they pay
the sales tax, making about a 7% discount).

I dealt with HT almost exclusively and even had a few problems, but 
was always able to work something out.

Aaron, aaronf@hpfcsup.hp.com

-----------------------------------
Disclaimer:  Not associated with HT, just a (usually) happy customer.