Path: utzoo!attcan!uunet!bu.edu!rpi!zaphod.mps.ohio-state.edu!usc!apple!vsi1!daver!lynx!vik
From: vik@lynx.uucp (Vikram Sohal)
Newsgroups: comp.sys.amiga
Subject: Re: warrenty repair
Message-ID: <7899@lynx.UUCP>
Date: 26 Jul 90 16:42:55 GMT
References: <7890@lynx.UUCP> <7100002@hpfcbig.SDE.HP.COM>
Reply-To: vik@lynx.UUCP (Vikram Sohal)
Organization: Lynx Real-Time Systems Inc, Campbell CA
Lines: 36

In article <7100002@hpfcbig.SDE.HP.COM> aaronf@hpfcbig.SDE.HP.COM (Aaron Friesen) writes:
>This is a direct response regarding the support/service offered at
>HT Electronics in Sunnyvale, CA.  (I recently moved from the area.)
>Generally speaking, I have been very happy with the service offered
>at HT.  In my opinion, they are the best Amiga dealer in the Bay Area.
>
>>Unfortunately, they do employ one or two BOZO people.  What I would
>>suggest is that you give them a second chance.  Talk with the manager
>>and explain what you have explained to us:  "I did not buy the computer
>>from you, but I have been an excellent customer, purchasing $X worth
>>of software and peripherals."  
>> <additional text on how to deal with them>
>>-----------------------------------
>>Disclaimer:  Not associated with HT, just a (usually) happy customer.

After a Faxed letter, and a message to Commodore, I recieved an 
apologetic letter from the president of HT, Dwain A. Holst. He explained
that they have a limited number of service people and that they try
to service their customers exclusively. I called him up and talked about
the fact that he should pay attention to customers coming in to their
store who have purchased their A500 from other sources and come in to have
it repaired. The main reason I gave for him giveing these customers better
attention, was that they will provide him with a lot of repeat business.
He agreed, but said that they have limited resources to provide the kind
of service that they would like to provide. He did say that they would
fix my Amiga if I brought it in.

I have had good dealings with these guys in the past, and I actually prefer
to deal with small stores because of the more personal service, but sometimes 
a BOZO or two can really mess up my attitude.

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Vic Sohal
Lynx Real-Time Systems
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