Path: utzoo!attcan!uunet!dptechno!dave
From: dave@dptechno.UUCP (Dave Lee)
Newsgroups: comp.sys.hp
Subject: Re: Netpower: encourage HP to improve customer services
Message-ID: <536@dptechno.UUCP>
Date: 18 Jul 90 17:26:29 GMT
References: <1990Jul6.015817.23710@metro.ucc.su.OZ.AU> <4310127@hpindda.HP.COM>
Reply-To: dave@dptechno.UUCP (Dave Lee)
Organization: D.P. Technology Corp. Camarillo California
Lines: 28

In article <4310127@hpindda.HP.COM> danh@hpindda.HP.COM (Dan Herington) writes:
>Just so you won't think nobody at HP is listening ...
> ...
>Anyway, we are now looking at using CompuServe.  Any comments?  Would you
>be willing to use CompuServe to submit questions/problems for a
>programmatic product?  Is there anything that you would need that
>CompuServe doesn't provide?


From my perspective, a UUCP link is vital.  Is there a way to send Email
to CompuServe via UUCP or is it just interactive login? Will we have to 
PAY for CompuServe as well as for tech support?  Why not just use uucp 
and mail, and if you want an interactive bbs as well. Anyone with HPUX
has uucp, anyone with other HP systems, could use the interactive bbs.

If I had to suscribe to CompuServe to get support from HP, I would hesitate. 
If all I had to do was send email to get support, I would have been using
the support we have Already purched 10 times as much as I do now. 
Of course,  the harder it is to get support, the less the customers use it,
hence the less it costs to provide the support. I Assume ;-) HP's strategy 
isn't just to make it harder on the customers.  

Standard Disclaimer.


-- 
Dave Lee
uunet!dptechno!dave