Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!usc!apple!vsi1!zorch!ditka!qiclab!m2xenix!eduardo
From: eduardo@m2xenix.psg.com (Eduardo Salom)
Newsgroups: comp.sys.hp
Subject: Re: Netpower: encourage HP to improve customer services
Message-ID: <1990Jul21.001329.4201@m2xenix.psg.com>
Date: 21 Jul 90 00:13:29 GMT
Organization: Pacific Systems Group, Portland Oregon US
Lines: 29

>from: eduardo@m2xenix.psg.com (Eduardo Salom)

I'm also CompuServe and BIX user, in both systems there are HP related
groups (cpus/hp3000 and hp/.... at BIX and HP at CIS) in both systems
most of the messages are related to HP printers (used by PC owners)
the messages related to HP minis are almost inexistent in BIX, at CIS
there are several HP-3000 users. At the Interex BBS almost all callers
are HP-3000 users. Here everybody is on HP-9000.

As I see there are two basic communication needs in the HP comunity:
(1) Between users, this is done quite well by this newsgroup for the HP-9000
users. I would like to see more communication between users of the other
lines.
(2) Between users and HP. Support Line accomplish its function but I'm tired
to call somebody at HP who is at a client installation or in a meeting and
when he/her calls me I'm in a meeting or in some other place so access to
the internal HP e-mail system would be an appreciated feature.

Many VAX sites are connected to DEC and use it as gateway to communicate
between them, the drawback is that you can't ask something to the group
like here. The VAX groups at BIX and CIS are many times more active than
the HP ones. Maybe the bundled e-mail systems in VAX and *nix systems have
contributed to a communication culture while the lack of them in the HP-1000
and HP-3000 lines produces isolated sites.
-- 
Eduardo J. Salom   |  eduardo@psg.com    ..!uunet!m2xenix!eduardo
SoftWare Plus SA   |  BIX: swp   CIS: [73000,74]  swp@dci2sp.das.net
Larrea 1218 - 2.A  |  Delphi: swp  VMS-Mail: PSI%07222211100717::SWP
(1117) Buenos Aires, Argentina |