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From: jfk@m-net.ann-arbor.mi.us (Jim Knight)
Newsgroups: comp.sys.hp
Subject: Re: Netpower: encourage HP to improve customer services
Message-ID: <1990Jul25.191507.2322@m-net.ann-arbor.mi.us>
Date: 25 Jul 90 19:15:07 GMT
References: <1990Jul21.001329.4201@m2xenix.psg.com>
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As a former Systems Administrator type person for an HP9000 Series 855
and a current Systems Manager of an HP shop with 8 HP3000 cpus, I'd be
glad to discuss any concerns about hardware/software/support with you
at anytime, either through an article or netmail.  I have had much better
luck with the Hp support on their Commercial (HP3000) systems.  When I
first started using Hp equipment about 6 years ago, their response center
was pretty much a joke.  I could call a problem in to them and have it
solved myself before I ever heard back from them (If they called back!)
Nowadays however, Response center is generally quick, and accurate.

If there is anything in particular you would like me to respond to 
directly, just let me know.

Jim Knight