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From: pgeltner@smcnet.smc.edu (Peter Geltner, Comp Admin)
Newsgroups: comp.sys.ibm.pc
Subject: ALR 386SX ...Any problems out there?
Keywords: ALR, Trouble?, Turnaround Time
Message-ID: <1990Jul27.053308.4679@smcnet.smc.edu>
Date: 27 Jul 90 05:33:08 GMT
Sender: pgeltner@smcnet.smc.edu (Peter Geltner)
Organization: Santa Monica College, CA 90405
Lines: 13
X-Local-Date: 26 Jul 90 22:33:08 PDT

We have 16 ALR 386SX PCs and have experienced about a 25% failure rate in
either the motherboard, memory board or hard drive.  This is much larger
than our failure rates for name brands such as AT&T.  Is this just a
coincidence, or has anyone out there experienced similar failures?  Also,
the turn around on warranty work has been horrendous.  Promised a 3 day
turn around, called them after 3 weeks, and they said that they were
waiting for UPS to come around to check a damage claim on the equipment!
They also said that they were busy with inventory.

We need to buy over 40 new PCs in the next couple of months....any suggestions
or horror stories will be helpful.

Thanks.