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From: mcdonald@aries.scs.uiuc.edu (Doug McDonald)
Newsgroups: comp.windows.ms
Subject: Re: Starting processes
Message-ID: <1990Jul24.140610.15596@ux1.cso.uiuc.edu>
Date: 24 Jul 90 14:06:10 GMT
References: <Yaeuanu00Ug7A2E1MN@andrew.cmu.edu>
Sender: usenet@ux1.cso.uiuc.edu (News)
Reply-To: mcdonald@aries.scs.uiuc.edu (Doug McDonald)
Organization: School of Chemical Sciences, Univ. of Illinois at Urbana-Champaign
Lines: 26

In article <Yaeuanu00Ug7A2E1MN@andrew.cmu.edu> bg11+@andrew.cmu.edu (Brian E. Gallew) writes:
>I have to agree with your opposition, Peter.  I *DO* take phone calls for
>customer service every day.  I try my best to give competent help, but
>sometimes the urge to shout RTFM becomes so strong that I have to start acting
>as dumb as some of my customers.  I don't want to offend my customers, as I do
>get a lot of intelligent questions, too.  On the other hand, the idiot that
>kept me on the phone for 45 minutes while he initialized a hard disk on a
>Macintosh really irritated the flock out of me.


Some companies are VERY good. Dell, for example. My first Dell had a bad
motherboard. However, it ran ALL their diagnostics perfectly, and almost
all ordinary programs. All, that is, except AutoCad. AutoCad would 
fail after 10 to 30 minutes trying to "hide" the house (site-3d).

A Dell tech-person had me on the phone for **2 and a half hours** once
while I tried various tests. Most of the time he was on hold, talking 
to other folks. That is the beauty of 800 numbers. I would tell him when
I started AutoCad and he would come back 30 minutes later. This 
didn't fix anything - the next morning a service-person arrived with
a new motherboard.  And he stayed until AutoCad ran correctly.


THAT is good service.

Doug McDonald